Frequently Asked Questions
By registering for the Disney's Mobile Program you will be eligible for the following:

-  Access to wait time information via Text Messaging

-  Access to character Meet and Greet locations via Text

-  Additional Text messages include park hours, fun trivia, and special offers from Disney Parks

-  Personalized information about your Disney Resort stay (if applicable)

Your mobile number provides us the ability to send you messages via text as well as allows you to access information such as wait times and character locations via text messaging. You can opt-out of receiving these messages anytime you wish by: Texting STOP in response to any Disney Parks' Mobile Message; Calling 888-635-0110 and entering your mobile number (allow up to 30 days to be removed); or by clicking here and electing to opt-out.
By providing your favorite character, Disney will be able customize future messages and notify you of appearances by that character in the Theme Parks.
For those guests staying at a Disney Resort property, Disney will be able to provide you with information specific to your reservation to make your check-in and stay as seamless as possible.
Disney does not charge for the use of this program, however you might incur data or text message charges from your mobile carrier. Please check your contract with your mobile carrier to confirm any charges that you might incur for accessing the mobile web or for receiving text messages.
Anyone with a U.S. Mobile phone can join the program. If there are multiple phones registered from the same household, we will limit certain messages to just one mobile phone to prevent duplication on some of the messages. All phones will have access to the wait times and character locations.
Please access your registration profile by clicking here, and update your phone information.

Mobile Magic is the only official Disney Parks app. And it's only on Verizon Wireless. Mobile Magic enhances your Disney Parks experience, giving you valuable information such as attraction wait times and FASTPASS return times for the park you are in and the ability to find your favorite characters. The app leverages GPS technology to pinpoint your location and displays what's happening nearby. Users can also access the application to plan vacations from home. The application offers live competitive trivia games and other surprises to keep you entertained while at the park, or at home.

Yes, you can access the Mobile Website and sign up for the mobile texting program. Standard data and text rates from your mobile carrier may apply.
There are three easy ways to get Mobile Magic: (1) Text MAGIC to 2777; (2) Visit the Verizon Media Store; or (3) Go to the Media Center on your Verizon Wireless Phone and select Browse & Download. Mobile Magic is in the Travel & Navigation folder.
Your application is active for 180 days.
Disney Parks Mobile Magic costs $9.99 to download and use for 180 days. Once you download the app, you will not be charged for additional data usage.

Disney Parks Mobile Magic works on the following phones with Verizon service contracts (not available on pre-paid phones). Mobile Magic is being formatted for additional handsets. Check back periodically for an updated list.

Handset Make & Model:

LG
VX 5500 VX 8610 -
Decoy
VX 5600 - Accolade VX 8700
VX 7100 -
Glance
VX 8800 -
Venus
VX 8300 VX 9100 -
enV2
VX 8350 VX 9200 -
enV3
VX 8360 VX 9400
VX 8370 -
Clout
VX 9600 -
Versa
VX 8500 - Chocolate

VX 9700 -
Dare

VX 8550 - Chocolate VX 9800 -
V
VX 8560 - Chocolate 3 VX 9900 -
enV
VX 8575 - Chocolate Touch VX 10000 - Voyager
VX 8600 VX 11000 - enV Touch
UTStarcom
CDM - 8950 CDM - 8975
 
Samsung
Trance SCH-U490 Renown U810
SCH-U540 Reality U820
SCH-U550 Flipshot U900
SCH-U620 Glyde U940
Convoy U640 Rogue U960
Sway U650 SCH-A990
Nokia
2705 Shade 7205 Intrigue
6205 Twist 7705
6315i  
Casio Hitachi
Exilim C721 G'zOne Rock
G'zOne Boulder G'zOne Type-V
 
Motorola
325 Rapture VU30
Adventure v750 RAZR V9m
Barrage V860 V3m
Entice W766 VE
Krave ZN4 VU204
MOTOKRZR K1m W755
MOTORIZR Z6tv Z6c
MOTOSLVR L7c  
 
The downloaded application will reside in a device specific location (refer to handset owner's manual for details on where downloaded apps reside). For example, using LG handsets, once the application loads to your handset, you will find the application under the "Media Center" in Category 5 "Browse & Download".
A location-based service (LBS) is a software application for a mobile device that enables the mobile device to be located on a network or within a geographic specific setting (like a Disney Theme Park). LBS leverages GPS satelites to provide location information.
LBS settings differ by phone model. For most phones you can try the steps outlined below. If this doesn't work, please contact your wireless carrier.
Select “Settings & Tools” in the phone’s main menu
Select “Phone Settings”
Select “Location”
Select “On”
Press “OK”
LBS settings differ by phone model. For most phones you can try the steps outlined below. If this doesn't work, please contact your wireless carrier.
Select “Settings & Tools” in the phone’s main menu
Select “Phone Settings”
Select “Location”
Select “Off”
Press “OK”
Disney Parks Mobile Magic works in the US on the Verizon Wireless Network. Certain features such as detailed character appearances and specific attraction wait times are only enabled when you're at Walt Disney World or the Disneyland Resort Theme Park.
You should fully charge your phone before heading to the park each day.
You will have the ability to receive the following:
- Park Hours
- Attraction Wait Time Information
- Character Finder
- Entertainment Schedule
- Dining Information
- Weather
- Shopping Information
If your phone has a web browser, you can access the mobile web. Check with your mobile carrier and be sure to confirm if there are any additional charges that will be incurred for use.
Data rates may apply. Check with your service provider. There are no other charges. The experience is similar to browsing www.disneyworld.com as you would at home computer, but redesigned for the mobile phone environment.
Please be patient, it can take 24 – 72 hours to get you set up to participate.
You will have the ability to receive the following:
- Park Hours
- Attraction Wait Time Information
- Character Meet and Greet times and locations
- Disney Resort Reservation Information
- Fun Facts and Trivia
- Exclusive offers from Disney Parks
During your Disney Parks visit (as provided by you on the registration page) you will receive a text message in the morning asking which park you are planning to visit that day.
You will be allowed to text for wait times, character locations, and park hours up to 4 times per day. However, your access to the Mobile Website is unlimited, where you can access this information and more. Standard data rates from your mobile carrier may apply.
Check with your mobile carrier and be sure to confirm if there are any additional charges that will be incurred for using the text feature on your phone.
You can opt-out at any time by updating your profile by clicking here, by replying "Stop" to any text message that you receive to your mobile phone, or by calling 888-635-0110
Requests for information via text messages (park hours, attraction wait times, and Character Meet and Greet information) can be accessed by each mobile phone up to 4 times a day. After the 4 message limit you will have to wait until the following day to access again. You will however be able to access the mobile website as often as you wish as long as you have a data plan through your mobile carrier.
"After you register, you can text WAIT and the name of any Disneyland attraction to 37275 in order to get wait time information (ex. WAIT NEMO):
Alice in Wonderland, Autopia, Astro Orbitor, Big Thunder Mountain Railroad, Buzz Lightyear Astro Blasters, Casey Jr. Circus Train, Dumbo the Flying Elephant, Finding Nemo Submarine Voyage, Gadget's Go Coaster, Haunted Mansion, Indiana Jones Adventure, Jungle Cruise, King Arthur Carrousel, Mad Tea Party, Matterhorn Bobsleds, Mr. Toad's Wild Ride, Peter Pan's Flight, Pinnochio's Daring Journey, Pirates of the Caribbean, Roger Rabbit's Car Toon Spin, Snow White's Scary Adventures, Space Mountain, Splash Mountain, Star Tours, Storybook Land Canal Boats, Tarzan's Treehouse, Many Adventures of Winnie the pooh, It's a Small World"
"After you register, you can text the name of any Disney's California Adventure attraction to 37275 in order to get wait time information (ex. WAIT SOARIN):
California Screamin', Flik's Flyers, Francis' Ladybug Boogie, Golden Zephyr, Grizzly River Run, Heimlich's Chew Chew Train, Jumpin' Jellyfish, King Triton's Carousel, Maliboomer, Mickey's Fun Wheel, Mulholland Madness, Soarin' over California, Twilight Zone Tower of Terror, Toy Story Midway Mania, Tuck and Roll's Drive'Em Buggies, It's Tough to be a bug!, "
"After you register, you can text WAIT and the name of any Magic Kingdom attraction to 37275 in order to get wait time information (ex. WAIT SMALL WORLD):
Astro Orbiter, Barnstormer at Goofy's Wiseacre Farm, Big Thunder Mountain Railroad, Buzz Lightyear's Space Ranger Spin, Cinderella's Golden Carrousel, Dumbo the Flying Elephant, Haunted Mansion, It's a Small World, Jungle Cruise, Mad Tea Party, Magic Carpets of Aladdin, Many Adventures of Winnie the Pooh, Mickey's Philharmagic, Monsters, Inc. Laugh Floor, Peter Pan's Flight, Pirates of the Caribbean, Snow White's Scary Adventures, Space Mountain, Splash Mountain, Stitch's Great Escape, Tomorrowland Speedway"
"After you register, you can text WAIT and the name of any Epcot attraction to 37275 in order to get wait time information (ex. WAIT MISSION SPACE):
Ellen's Energy Adventure, Gran Fiesta Tour Starring the Three Caballeros, Honey, I Shrunk the Audience, Journey into Imagination with Figment, Living with the Land, Maelstrom, Mission: SPACE, Soarin', Spaceship Earth, Test Track, The Seas with Nemo & Friends"
"After you register, you can text WAIT and the name of any of the Animal Kingdom attractions to 37275 in order to get wait time information (ex. WAIT EXPEDITION):
Kilimanjaro Safaris, TriceraTop Spin, Primeval Whirl, Kali River Rapids, It's Tough to be a Bug!, Expedition Everest, DINOSAUR"
"After you register, you can text the name of any Animal Kingdom attraction to 37275 in order to get wait time information (ex. WAIT TWILIGHT ZONE):
Studio Backlot Tour, Great Movie Ride, Rock 'n' Roller Coaster Starring Aerosmith, Star Tours, Toy Story Mania!, Twilight Zone Tower of Terror"
After you register, text MEET and the name of the character you're looking for to 37275. (example: MEET MICKEY)
Per day of your visit, you will send and receive anywhere from 1-12 messages a day depending on how many attractions or characters you text for information.
You are still eligible to sign up to access wait time information and character locations and times. You will have the same restrictions as other users (up to 4 requests for attraction wait times and character meet/greet locations per day), but you will be able to access this information on your schedule, up to 12 days per year. You can always access the Mobile Website for similar information as often as you like.
The Disney Parks Mobile Websites have information about Theme Park hours, attractions, characters, as well as shopping and dining. Just go to m.disneyland.com for Disneyland Resort or m.disneyworld.com for Walt Disney World Resort information from your mobile handset. Standard data rates from your mobile carrier may apply.
If you didn’t find the answer to your question in the Frequently Asked Questions you can contact us and we will do our best to answer your questions.
 
Get Bonus Features

Enhance your Park visit with
the following:

  • Special offers
  • Personal messages and
    helpful tips
Signup Now

Message and data rates may apply. Upon purchasing Mobile Magic, you will be charged $9.99 on your Verizon Wireless phone bill and have access for 180 days.
Availability subject to handset limitations.
Coverage not available everywhere. If you’re under 18, get your parent’s permission first.

Disney Parks
Disney.com Guest Services/Help | Site Map
Privacy Policy/Your California Privacy Rights | Terms of Use | Internet Safety
© Disney. All rights reserved.